Return and Refund policy
Return and Refund Policy
Thank you for choosing Fright Light Studio for your purchase. We aim to provide high-quality products and excellent customer service. Please review our return and refund policy below.
Returns and Exchanges
1.1 Eligibility:
Returns and exchanges are accepted within 30 days from the date of purchase.
The item must be unused, undamaged, and in its original packaging.
Returns can only be accepted if the product has not been removed from its protective bag.
1.2 Return Process:
To initiate a return or exchange, please contact our customer service team at fright.light.studio@gmail.com.
Provide your order number, the item(s) you wish to return, and the reason for the return.
Once your return request is approved, you will receive further instructions on how to proceed.
Please note that the customer is responsible for the return shipping costs.
1.3 Return Inspection:
Upon receiving the returned item(s), we will inspect them to ensure they meet the eligibility criteria mentioned above.
If the returned item(s) do not meet the requirements, we reserve the right to refuse the return or refund.
Refunds
2.1 Refund Process:
If your return is approved, we will initiate the refund process.
Refunds will be issued to the original form of payment used for the purchase.
Please allow up to 14 days for the refund to appear in your account, as the processing time may vary depending on your financial institution.
Damaged Items
3.1 Damaged Items:
If you receive a damaged item, please contact our customer service team at fright.light.studio@gmail.com immediately.
We may request photographic evidence or other proof of the damage.
Once the damage is verified, we will provide instructions on how to return the item and arrange for a replacement or refund.
Please note that our return and refund policy is subject to change without prior notice. It is recommended to review this policy periodically for any updates.
If you have any further questions or require assistance, please don't hesitate to contact our customer service team at fright.light.studio@gmail.com.
Thank you for shopping with Fright Light Studio.
Fright Light Studio Email: fright.light.studio@gmail.com
Thank you for choosing Fright Light Studio for your purchase. We aim to provide high-quality products and excellent customer service. Please review our return and refund policy below.
Returns and Exchanges
1.1 Eligibility:
Returns and exchanges are accepted within 30 days from the date of purchase.
The item must be unused, undamaged, and in its original packaging.
Returns can only be accepted if the product has not been removed from its protective bag.
1.2 Return Process:
To initiate a return or exchange, please contact our customer service team at fright.light.studio@gmail.com.
Provide your order number, the item(s) you wish to return, and the reason for the return.
Once your return request is approved, you will receive further instructions on how to proceed.
Please note that the customer is responsible for the return shipping costs.
1.3 Return Inspection:
Upon receiving the returned item(s), we will inspect them to ensure they meet the eligibility criteria mentioned above.
If the returned item(s) do not meet the requirements, we reserve the right to refuse the return or refund.
Refunds
2.1 Refund Process:
If your return is approved, we will initiate the refund process.
Refunds will be issued to the original form of payment used for the purchase.
Please allow up to 14 days for the refund to appear in your account, as the processing time may vary depending on your financial institution.
Damaged Items
3.1 Damaged Items:
If you receive a damaged item, please contact our customer service team at fright.light.studio@gmail.com immediately.
We may request photographic evidence or other proof of the damage.
Once the damage is verified, we will provide instructions on how to return the item and arrange for a replacement or refund.
Please note that our return and refund policy is subject to change without prior notice. It is recommended to review this policy periodically for any updates.
If you have any further questions or require assistance, please don't hesitate to contact our customer service team at fright.light.studio@gmail.com.
Thank you for shopping with Fright Light Studio.
Fright Light Studio Email: fright.light.studio@gmail.com